Poppy and Prairie Spa Saskatoon

Spa Etiquette

What To Know Before You Arrive

  • Arrival for Your Appointment - Please arrive 5-10 minutes before your scheduled appointment to get settled and update your client profile.  Late arrivals result in a shortened treatment.

  • Cancellations - As your appointment with your service provider is one-on-one, and this time is reserved just for you, we respectfully ask for 12 hours notice for cancellations or to move a single service.  We ask for 48 hours notice for group bookings or multiple services.  Please understand that our policy determines that we charge 50% for late cancellations and 100% for No Shows for the price of each service. Our booking system will send an appointment reminder 24 hours prior to your appointment.

  • Payment Options - We Cash & Etransfer.  Prices listed do not include GST. Service times are approximate and may vary. Prices, policies and services are subject to change without notice.

  • Location and Parking - We are located on 112th Street and Central Avenue with free parking located steps from our door.

  • Spa Etiquette - Please help us ensure our spa environment is kept calm and peaceful by turning off cell phones and keeping voices low. Please find appropriate child care to ensure a relaxing environment for all our guests.

  • Gratuities - Gratuities are appreciated and provided at your discretion. Gratuities may be left at the front desk and will be directed to your service provider.

  • Return Policy - We want you to be very happy with your purchase, please inform us of any concerns you have with a purchase. Please note that once opened, skin care, and body care products cannot be returned for hygienic reasons.

  • Health Information - Your client profile must be completed and accurate to help us provide a safe and healthy spa visit. This information is confidential and is viewed only by your service provider. Your service provider must be aware of any skin conditions, medications and allergies in order to give you the best and safest service possible. Massages are performed by both Estheticians and Registered Massage Therapists aside from Registered Massages. if you require targeted treatment for insurance submission you will be booked for a Registered Massage with an RMT.

    • We do not offer direct billing for Registered Massage Therapy.